Frequently Asked Questions
Frequently Asked Questions (FAQ)
What kind of products do you sell?
At Neighbourhood Goods, we offer a carefully selected range of high-quality products — from everyday essentials to unique finds. Each product is chosen with care, quality and design in mind.
Where do you ship to?
We ship worldwide. Whether you’re in the US, Europe, Asia or elsewhere, we’ll get your order to you.
How long does shipping take?
Shipping times vary by location:
United States: Approximately 7–14 business days
International orders: Approximately 14–31 business days
Please note that processing times before shipping are usually 1–3 business days.
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details. You can check the status anytime on our Track Your Order page.
What payment methods do you accept?
We accept major payment options, including Visa, MasterCard, American Express, PayPal and other local payment methods depending on your region.
Can I return or exchange an item?
Yes! We accept returns within 30 days of delivery, as long as the item is unused and in its original condition. For more details, please see our Returns & Exchanges page.
Do you offer customer support?
Absolutely. Our friendly team is here to help. If you have any questions or need assistance, feel free to contact us at support@neighbourhoodgoods.com or via our contact form.
Are your prices competitive?
Yes — we’re committed to offering great quality at fair and competitive prices so everyone can enjoy our products.
How do I know your products are high quality?
We carefully vet every item in our store, working closely with trusted suppliers and manufacturers to ensure each product meets our standards for quality, durability and design.
Do you have a physical store?
At the moment, Neighbourhood Goods is an online-only store, allowing us to serve customers worldwide quickly and efficiently.
Still have questions?
Please don’t hesitate to reach out — we’re always happy to help. You can contact us via neighbourhoodgoods27@gmail.com or via the contact page.